Well, I finally get to post in this thread!!
We want to hear how about your ordering experience!
-I was number 2 on the waitlist, and my excitement could barely be contained ever since I heard about the new H3 coming out. Then Scott released the waitlist and I was like a kid in a candy store. I initially began the order process last Friday through DIRT (mike was great) but because of the amount of people requesting upgrades and the schedules of DIRT members, combined with my lack of patience I ended up ordering a H3 and two 4K joeys via chat. Everything went smooth, beginning with DIRT and ending with dish chat. I was set up for an install on 2/5 (today), and only paid for the 4K joeys.
We want to hear about your install how did it go?
-Tech window was 1045-12pm. He showed up at 1030am, and I met him outside while he took a gander at my dish which is on the right side of my two story house (about 30 feet high). He then came in and looked around to see where the H3 and 4K's were going, checked out the wiring and said everything looked fine. He said my current setup would work (RG6 coax) and he didn't need to change any of the wiring. Then he went outside and began unpacking his equipment. I went out after about 20 mins and he said he was waiting for another installer to come and help him (I presume because he didn't have a ladder that was high enough to reach my roof). The second installer eventually arrived, and they began to brainstorm. I went back inside, and after about 10 mins they knocked on the door and said that they wouldn't be able to install the second dish on the roof next to the original, and said it would have to be lower down on the front of my house, near the corner on the right side. I immediately said no and asked them if they could call their supervisor to see if they have a bigger ladder. I also mentioned that I did not want the dish lower and right in front of the house because it would be an eyesore and stick out. The supervisor eventually called, and the guy was explaining that they need a bigger ladder, etc., and then he requested to speak with me. He said that they don't have a ladder that high and would not be able to install the new dish on the roof because of that limitation, and also said he was not allowed to install it higher than the original dish, along with mentioning safety concerns, etc. Now, I completely understand the safety concerns due to my roof, but the original dish was installed by another installer, so they obviously had a bigger ladder and took the necessary precautions to install my system in a safe manner. I listened to the supervisor and asked if there was any other option, and he said no, so I said well I don't want it on the lower front of the house so I would have to cancel my install and try to work something out with another installer. He then requested to speak with his team. They got off the phone and said reiterated there was nothing they could because they don't have a ladder etc, and suggested the front of the house again. I suggested instead of putting the new dish on the part of the roof that is higher, why not try fitting it next to the original on the lower side of the roof (which was basically the limit of his ladder, which was prob 25 feet high. He said the dish won't fit, but I asked if he could go up and at least put the mount in and let's see if it fits. He eventually got up on the ladder, installed the mount, and then had his partner hand him the dish to see if it would fit and thankfully it was a perfect fit! It looked very clean after all was said and done too. They continued with the install, and it took longer than expected because of rewiring everything near the original dish and removing old cables and the old switch. I was glad we were able to come to a conclusion, and happy that the installers were willing to see if the new dish would fit next to my old one. Otherwise, I would have had to cancel and figure something else out.
We want to hear what the Techs did and upgraded at your house!
-Left my original dish, and added another dish for internationals. They were able to install right next to the original, thankfully. They also removed my dp44 switch and put in a new hybrid switch, and cleaned up some of the wiring outside. Inside, they used the original wiring and added a wallplate to one of the locations because it was broken. They took the old receivers and left my original remotes. After finalizing everything outside, they set up the H3 and programmed the remote, downloaded the software, etc. Then they set up the 4K's and man those things were fast! Paired the remotes, double checked that the channels (and internationals) were working, and left.
We want to hear your thoughts on the Hopper 3!
-I absolutely love it! It is such a HUGE upgrade over my 622 and 211. It is blazing fast, the GUI is much better than the one I used to have, and it just runs smoother overall. The 4K joeys are great too. The footprint is amazing, and again love the speed of them. I have a lot to dig through still, but so far so good. I have some issues, but will post in the other thread that is up regarding that issue.
Overall, I am happy and satisfied with the install and equipment. I like the new 52 remote, and will probably get another one for one of the 4K's while letting my dad use the other 40 since it is similar to the previous remote and he is used to it already. The installer did say that the 4K joeys come with the 52, and then was very surprised when he opened the box.
he saw it in the attic and asked about it
he saw it in the attic and asked about it
