Did you order Dish through a retailer? If so, it sounds to me like they didn't know what the hell they were doing.
Said it takes Dish 3 years to make a profit off a new customer....
It the complete absurdity of what you would have gone through and the fact that DIRT couldn't take care of the situation that leads to major red flags popping up. You would of had to have interacted with the most clueless people at Dish ever to have been inundated by this Perfect Storm of bad customer service.We are not lying about this. I wish you could hear the calls. I had no beef with Dish. This reminds me of the Twilight Zone.
chipvee said:I switched Sunday from Directv to Dish. Worst mistake I have ever made. The first problem I ordered 2 722's and they had on their work order 1 722 and 1 222. They said if I wanted 2 722's it would cost $100. That would have been fine if they told me that in the first place. We finally agreed on $50. Then later that night realized we had no local channels. Called Dish and they said they could turn them on but they would charge us. Finally got them to waive it. We had ordered America's Everything package and was quoted a price of 67.99 a month. She said it was a promo for a win back from Directv.
Turned on Showtime and it was not there. Called again and was told we did not have that package but a lower package. That package would be $100 a month. Told them to turn it on and Wednesday talk to a Sup we had talked to earlier. Just got off the phone with them and was told even though their rep lied they cannot honor that price. Was told right away would you like me to waive the disconnect fee. Said it takes Dish 3 years to make a profit off a new customer and would be better if we left. Dish sending boxes. The craziest thing this sales rep told my wife is that with Blockbuster Movie pass since we are a win back from Direct we would get to stream all new release movies for a year for free. I wish I would have stayed with Direct. I had some friends that were wanting to switch also but I am glad they waited. I thought Dish was a good honest company but boy was I wrong.
The OP stated what happened, DIRT couldn't help him, please do not pounce on him or accuse him of lying etc ...
I feel like I need to chime in on this. I am getting Dish installed tomorrow and was also told there is a $5 charge for locals. I went ahead and added the locals, but was told I could drop them at any time and save myself $5 every month.
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