Need some DIRT help please..

[Dgenx321]

My hopper all of a sudden will not reconize my ota usb module. I called support and they dont even know what a usb ota dongle is for the hopper. Can someone please contact me to get this issue fixed. Thanks in advance.

 

[ZachS@DISH]

Have you tried all USB ports and reset your Hopper? I also see that you have two Hoppers with Sling. Have you tried it on your other Hopper?

 

[Dgenx321]

Talked to a csr in the states on my third call, problem has been resolved. Please delete this. Im kinda amazed more csr's dont know about the hopper ota feature.

 

[Dgenx321]

Zach, it took a few attempts of resetting it and plugging it back in. May the dongle be going bad?

 

[ZachS@DISH]

Zach, it took a few attempts of resetting it and plugging it back in. May the dongle be going bad?

Could be. Keep an eye on it and let us know if it continues.

 

[Tampa8]

.... Im kinda amazed more csr's dont know about the hopper ota feature.

Really?

 

[Fiveft20in]

Im kinda amazed more csr's dont know about the hopper ota feature.

I upgraded from a Hopper to Hopper w/Sling yesterday. The installer had to ask me what the OTA module was for. He'd never seen or heard of one.

 

[Bobby]

Remember that installers mostly never see an OTA dongle. You have to have the Hopper before you can even order one.