My rate just went through the roof!

[charlesrshell]

I got it from someone who posted it here several years ago.

I've used it before, too.

 

[llokey]

Did you call this number? 888=496-1260, Dish Loyalty.

That is the number I used in January. Went straight to Loyalty.

 

[profish]

You have to wait for yourt contract toactually expire before they'll lower the bill


That's the old number.
The new on is 888-283-2309, which changed after the cyber attack

actually a month ago the other loyalty number worked just fine--888 496 1260

 

[H2Guy]

Did you actually talk to the loyalty dept., or just the person who answered the phone??


Hopper 3 and no it doesn't work WITH Wallys, that would be Joeys, but you can have purchased Wallys that you can use along with the Hopper on 2 other TV's

Absolutely, it took some doing and having to explaining to a bunch of other people but they finally transferred me to customer retention. Also, the last time I called which was the day AFTER my contract expired. They made me pay in full at that time for the following month (at the higher rate) and told me once the account showed credited they would THEN talk to me again about offers and said if I left they would pro-rate me a refund for the rest of the month.

Thanks for clearing up the Hopper 3 and Wally's I know if I get a hopper 3 and 2 joey's that would really drive up the bill so the thought of just a Hopper 3 (rental) and my 2 (owned Wally's) won't fly. Plus I think they might have to replace my old dish on the roof. Again thanks to all for your suggestions, I plan on going into battle again with them next week, I am almost curious what new excuse they will come up with to try to hold on to me for another month. haha, I just have to stay positive and laugh as dealing with dish is such a chore.

 

[H2Guy]

Did you actually talk to the loyalty dept., or just the person who answered the phone??


Hopper 3 and no it doesn't work WITH Wallys, that would be Joeys, but you can have purchased Wallys that you can use along with the Hopper on 2 other TV's

Absolutely, it took some doing and having to explaining to a bunch of other people but they finally transferred me to the loyalty department. Also, the last time I called which was the day AFTER my contract expired. They made me pay in full at that time for the following month (at the higher rate) and told me once the account showed credited they would THEN talk to me again about offers and said if I left they would pro-rate me a refund for the rest of the month.

Thanks for clearing up the Hopper 3 and Wally's I know if I get a hopper 3 and 2 joey's that would really drive up the bill so the thought of just a Hopper 3 (rental) and my 2 (owned Wally's) won't fly. Plus I think they might have to replace my old dish on the roof. Again thanks to all for your suggestions, I plan on going into battle again with them next week, I am almost curious what new excuse they will come up with to try to hold on to me for another month. haha, I just have to stay positive and laugh as dealing with dish is such a chore.