Help! Can't order Hopper OTA Module now that my Hopper installation is scheduled!

[marty45714]

Can anyone help? Am I really screwed? I'm finally upgrading to Hopper now that the OTA module is available. However, now that my installation appointment is scheduled, I am unable to order from the Dish Online Store. I get the message: You have an open appointment, please complete your request after your appointment is complete.

When I attempted to contact customer service, they told me that they are unable to order the module because it does not show that I own a Hopper, therefore they are unable to order accessories for Hopper.

Is all of this true? Can anyone help me get one of these ordered TODAY???

 

[MattG@DISH]

An OTA module cannot be ordered through an agent until there is a Hopper active on the account.

 

[marty45714]

Very disappointed about this policy!

 

[MattG@DISH]

It is likely in place to make sure the correct part is ordered the first time around. I can see how an OTA Module and USB digital OTA tuner can be confused.

 

[knot]

Very disappointed about this policy!

Tough, deal with it.

 

[3HaloODST]

Very disappointed about this policy!

Just order it from here when you get everything installed :-

https://my.dish.com/customercare/us...ent-prepOrderAccessories.do?order=accessories

Hell a lot of us around here had to wait 6-8 months for OTA availability. I don't think a few more days is going to kill ya .

Sent from my iPhone 4S using SatelliteGuys

 

[tvman123]

Tough, deal with it.

It will work fine until you have a chance to order the module. No big deal, just take a chill pill and enjoy your new system..