dishcomm SatelliteGuys Master Nov 29, 2005 10,388 554 suburbia Jul 27, 2013 #21 Teehar said: For the life of me,I can't understand how CSR support can be so overwhelmingly incompetent,and Dirt so competent.It just boggles the mind. Click to expand... Location location location...As in domestic and off shore. Those overseas call centers are horrible.
Teehar said: For the life of me,I can't understand how CSR support can be so overwhelmingly incompetent,and Dirt so competent.It just boggles the mind. Click to expand... Location location location...As in domestic and off shore. Those overseas call centers are horrible.
Teehar SatelliteGuys Master Pub Member / Supporter Sep 29, 2010 8,496 393 WNC Jul 27, 2013 #22 dishcomm said: Location location location...As in domestic and off shore. Those overseas call centers are horrible. Click to expand... You said that right.I try my best to avoid them.
dishcomm said: Location location location...As in domestic and off shore. Those overseas call centers are horrible. Click to expand... You said that right.I try my best to avoid them.
Claude Greiner SatelliteGuys Master Supporting Founder Sep 8, 2003 13,213 3,776 Detroit - The Paris of the Midwest Jul 28, 2013 #23 The csr does troubleshooting because most service calls are customer error. If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in. At the end they send out a new receiver and you went through 90% less Bullsh!t.
The csr does troubleshooting because most service calls are customer error. If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in. At the end they send out a new receiver and you went through 90% less Bullsh!t.
Teehar SatelliteGuys Master Pub Member / Supporter Sep 29, 2010 8,496 393 WNC Jul 28, 2013 #24 Claude Greiner said: The csr does troubleshooting because most service calls are customer error. If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in. At the end they send out a new receiver and you went through 90% less Bullsh!t. Click to expand... But,in the case of the op,they still ended up with the wrong receiver.No sense in that.
Claude Greiner said: The csr does troubleshooting because most service calls are customer error. If you want a receiver replaced just tell them it won't power up, and play along with then when they make you check it's plugged in. At the end they send out a new receiver and you went through 90% less Bullsh!t. Click to expand... But,in the case of the op,they still ended up with the wrong receiver.No sense in that.
Claude Greiner SatelliteGuys Master Supporting Founder Sep 8, 2003 13,213 3,776 Detroit - The Paris of the Midwest Jul 28, 2013 #25 On a 211, you would be better to buy one outright then enter Into a new 2 year contract. The 211's are like $50 now. Better to buy it Because it has resale value later as an owned receiver.
On a 211, you would be better to buy one outright then enter Into a new 2 year contract. The 211's are like $50 now. Better to buy it Because it has resale value later as an owned receiver.
