I called D* several months ago to inquire when I would be out of contract. The CSR told me it would be Oct 17, 2012. I called today to get a Genie receiver. The first CSR I called said it would cost me $299 for the unit, I also wanted to get a D* with Tivo for the wife. She really liked the Tivo of old....
The CSR said she couldnt comp the genie but would comp the Tivo unit.
I explained I would contact the president line/email for escalation. Sent an email to the CEO email resolving the issue.
Now I have 10 receivers in the house active without a contract, I spend about $200-250/month for D* service.
The president rep called me about three hours later and said she could sell the Genie receiver for $99. I thought that was high, why not comp a leased piece of equipment and now I see that others have been.
We agreed to the $99 charge, but at the end wanted to charge me $49 for install.
I was quite adamant that this was a deal breaker, the equipment was already wired. This was going to be a plug and play. I had already wired it all up and all the receivers were already working. She credited the install charge, so it will not be billed.
Just some info to D*. I just wished for the amount I spend and amount of equipment that is installed that D* would be sympathetic to a long standing customer.
So.... my Genie cost me nothing and I made about $190 once all is said and done.
