Saturday morning arrived. Even though I live in California and have AT250 I still only had the free preview 413 in SD. So I called Dish to complain. The CSR agreed I should be getting it in HD. She had me try resetting the receiver. That didn't work of course. Then she passed me up to Tier 2. The lady there also agreed I should be getting Pac-12 in HD. She tried having me re-download the guide. Of course that didn't work. She tried sending several commands (no details on what they were) but nothing worked. After a total of 45 minutes on the phone with them, she and her supervisor threw in the towel. They were convinced I was entitled to Pac-12 in HD but could not figure out how to give it to me. Finally, out of desperation, they gave me the multisport pack for free for a year. Instantly 413 in HD appeared in my guide. Also the alternate channels (both SD and HD) appeared. The PQ on both the Oregon and the UCLA games was great. I got lucky! Who knows what will happen in a year if I cancel the multisport pack. Is there some problem with my account? Or is it in fact the case that only people with the multisport pack get Pac-12 in HD?
