Took advantage of the new online cancel button. return HR-24?

[Darrell S]

I cancelled my Directv service a couple days ago using the cancel my service button. In the past, this button just gave a message saying Thanks for letting us know and giving a number to call. This time it popped up a form with cancel terms. I just used a pulldown menu with the main reason.
The main reason for this thread is to ask if they want an HR-24 back? I will keep it anyway in case they send me an e-mail wanting it back.

 

[John2021]

you should get an e-mail stating weather they want it back or not. we were told it's upto the computer to decide... god forbid direct had to use there brains!!! so when you called in did they do everything in there power to try and retain you

 

[John2021]

we just got an e-mail saying they don't want there genie 2 there c61k or there gemini box back. your milage will vary!!! though one would figure they would want the gemini box back though it's more than likely cheaper for em to toss em out than to recover them!!!

 

[Darrell S]

you should get an e-mail stating weather they want it back or not. we were told it's upto the computer to decide... god forbid direct had to use there brains!!! so when you called in did they do everything in there power to try and retain you

I didn't call in. The cancel my service button listed where my package was listed online works for cancelling without calling now. They did send an e-mail offering 100.00 debit card if I signed up for 2 year contract. No thanks

 

[John2021]

I didn't call in. The cancel my service button listed where my package was listed online works for cancelling without calling now. They did send an e-mail offering 100.00 debit card if I signed up for 2 year contract. No thanks

we called in a canceled since we wanted it disconnected at that very second. they told us to toss out our gemini 4k mini and hs 17 they didn't want it back. nor did they work with us to put us on a real directv acct. when were were on the phone with the higher up rep i heard the guy on the sales line they sounded like he was from a third world country!!! so i asked the other rep if it was still being run by AT&T he said yep but the directv reps are not suppossed to be called AT&T reps!! so if we would hev done another two years though we would have had a directv acct. the whole sh*t show is still being ran by AT&T!!! no thanks. they made no offers to try and retain us and told us that we would be getting a debit card in the amount of unused services...