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Slow Hopper 1, need free upgrade

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littlecloud319 said:
In reality they should discontinue the H1 and use the HWS as the base system and for those who can't stand the H1 give them a free upgrade to the HWS or discounted upgrade to H3
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I bet they will eventually, but for now, those that complain will be offered an upgrade to a HWS or H3 at "x" cost. Many will do it.
 
littlecloud319 said:
So I finally got my replacement H1 and... surprise surprise... it's just as bad. Guess I just have to save up for the h3


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I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

Sent from my SM-G935F using the SatelliteGuys app!
 
nelson61 said:
I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

Sent from my SM-G935F using the SatelliteGuys app!
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You've never bought anything from Microsoft or Apple I'm assuming...
 
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ChadT41 said:
You've never bought anything from Microsoft or Apple I'm assuming...
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nelson61 said:
I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

Sent from my SM-G935F using the SatelliteGuys app!
Click to expand...

Congrats! Now you know why I went through so much to get a Free upgrade. Just email executivecustomerservice@dish.com That's who I emailed.

Admin Note: Removed private email.


Sent from my iPhone using the SatelliteGuys app!
 
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Hall said:
I bet they will eventually, but for now, those that complain will be offered an upgrade to a HWS or H3 at "x" cost. Many will do it.
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I wonder if Dish would offer frustrated Hopper 1 customers a free "Hopper Lite" (that Scott posted a rumor about) as a replacement, when it comes out. Some customers might go for that if the DVR fee for the "Hopper Lite" is lower than what they are currently paying for a regular Hopper.
 
crodrules said:
I wonder if Dish would offer frustrated Hopper 1 customers a free "Hopper Lite" (that Scott posted a rumor about) as a replacement, when it comes out. Some customers might go for that if the DVR fee for the "Hopper Lite" is lower than what they are currently paying for a regular Hopper.
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If the Hopper Lite ends up simply being a replacement for the ViP series, one has to wonder if its output also follows those of the ViP line, which one would assume would preclude connectivity to existing Joeys in a Hopper replacement scenario.