Hopper 3 not available

[redelephants]

I was offered a free Hopper 3 upgrade and was then told it was unavailable in my area. Can someone from DIRT help?

 

[IsraelH@dish]

Hello, we will soon be closing our offices for Forum support at 10pm Mountain Time, we will resume operations at 6am Mountain Time tomorrow morning. For immediate assistance you can reach one of our customer representatives by calling 1-800-333-3474. Or you can reach tomorrow during our regular operating hours.

 

[redelephants]

Hello, we will soon be closing our offices for Forum support at 10pm Mountain Time, we will resume operations at 6am Mountain Time tomorrow morning. For immediate assistance you can reach one of our customer representatives by calling 1-800-333-3474. Or you can reach tomorrow during our regular operating hours.

Anyone from DIRT working today?


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[bmetelsky]

I see that IsraelH@dish is currently on-line here.

 

[redelephants]

I see that IsraelH@dish is currently on-line here.

Thx


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[MattG@DISH]

Thx


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Send me a PM with your phone number and PIN so I can review this

 

[docdaddy]

FWIW - the DIRT team is a real differentiator in my opinion - I missed that option while I was with Directv.

 

[redelephants]

FWIW - the DIRT team is a real differentiator in my opinion - I missed that option while I was with Directv.

I would agree, however, in this case, there's nothing DIRT can do to make the upgrade happen. Something about a low spotbeam area. What doesn't make any sense is that I'm already using the hybrid LNB and new node for my current setup without any notable issues.


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[Bobby]

I would agree, however, in this case, there's nothing DIRT can do to make the upgrade happen. Something about a low spotbeam area. What doesn't make any sense is that I'm already using the hybrid LNB and new node for my current setup without any notable issues.


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Did you contact MattG with the info he requested? They have a way to fix it.

 

[MattG@DISH]

He did contact me but we do not have a way to fix this one. Normally we have a workaround but I have not seen any for this

 

[Bobby]

Oh well...

 

[redelephants]

He did contact me but we do not have a way to fix this one. Normally we have a workaround but I have not seen any for this

Any update on this?


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