However, Dish did not adjust or inform current subs about this, so now, if you are still being charged the $10 for Platinum, then you have to either log in to chat (the best method) or call in and tell them that you know that others are getting Platinum at no additional cost, and you want Platinum at no additional cost. They will remove the $10 monthly charge. In other words, Dish is collecting $10 per month for Platinum HD in a disingenuous manner. Good Luck.
I could not get free Platinum HD via chat. Here is a transcript of my chat with the CSR, from an older post:
(23-12-3) Lori N.: I will be happy to remove the Platinum package from your account. You will lose Crime & Investigation, HDNet Movies, MGM, NBA TV, NHL Network, Universal, world Fishing Network, Fashion TV, FX HD, BET JAzz, MAV TV, LOGO HD
BuddyBoy: I don't want to have the package removed, my understanding is that I can continue to receive those channels but have the $10/month charge removed permanently.
(23-12-3) Lori N.: I do apologize that is incorrect.
(23-12-3) Lori N.: The only way to remove the charge is to remove the package, then you will no longer receive those channels.
BuddyBoy: My understanding is that if I drop the package completely via dishnetwork.com, I can add Gold+Platinum for $10/month. If that is true, why can't you make the change?
(23-12-3) Lori N.: I am sorry, there is a new customer promotion that includes the Platinum with the HD package.
The agent is sending you to HDTV - High Definition Programming Options.
(23-12-3) Lori N.: You will see at the bottom of that page the disclosure that is only available for new customers.
BuddyBoy: If I were to drop all HD right now, what would my options be for adding HD to my account?
(23-12-3) Lori N.: I don't understand what you mean?
(23-12-3) Lori N.: Why would you remove that if you wanted it?
BuddyBoy: I have read reports on satelliteguys.us that there is no longer a charge for platinum HD, that you can get the channels in Gold+Platinum for just the price of Gold HD. This is for existing customers.
(23-12-3) Lori N.: I am sorry we do not honor as valid any information that is not on the official website.
BuddyBoy: I am trying to figure out how I can get the $10/month charge removed from my account, because many people have called in and been able to do that.
(23-12-3) Lori N.: I am sorry for misleading information.
The agent is sending you to Satellite Television - DISH Network - 1.888.825.2557.
BuddyBoy: Ok, thanks.
I went online, removed all HD, right before confirming hit "Back", added Gold+Platinum for $10, also got the free HBO and Showtime promotion (I already had AEP), and my bill dropped $30/month.
