There are companies on that list that aren't in business anymore, like Wachovia. How old is that list? 5 years? Besides, Wachovia actually was a favored bank in customer satisfaction, right up until the crash in 2008.
I agree with the fluff theory. As we see with the above, when people disagree with a list, it is no good, but when you find a list that you agree with, it is better even if it is many years out of date. Lets just agree that we all would make up our own list.
As for the topic, Dish Network being number 2, I wouldn't agree since for one I have Dish Network and find it best suited for me. However, I would rate the customer service about a 60% for getting their job done. The nightmare I had with my buggy 622 really pulled them into the pits from a 100%. It's pretty bad when I had to go all the way to a VP in the company to get satisfaction.
Then, one of their reps at CES flat out lied to me and then insulted me about it last year I didn't see him there this year. Maybe he and his attitude got him fired.
dare I mention the lack of properly trained installers? Some of them I had to deal with put the company in a bad liability risk. I know some people who would have sued Dish in small claims court if they got an installation like I got one time.
The company does seem to piss off its customers, even those who openly support them. Heck I used to be a stock holder but after the insults and bad service I sold out. Ticked me off when I saw them in my portfolio as a reminder of the experience.
I am surprised Netflix didn't make the list. Guess they took enough beating last year. As a former stock holder, I really took a beating on Reed Hastings screwup. But, I like the product and remain a customer.
