I tell them what it is going to cost, their jaws hit the floor, then i tell them that atleast their phone lines that i just installed were free, and then they cop an attitude and tell me that I had to install that because it's part of the basic install, and i tell them yes the "BASIC" install...

OMG i can't believe this forum was even started, I'm not going to get into it because it will just ruin my night, but my wait time yesterday was horrible, had a ride along with me, knocked out an HR20 and KaKu upgrade in exactly 17 min. We left the customers house after closing the job... 1hr...

Coming from an installer, all those other installers that said they couldn't leave anything are exactly correct. See all that equipment that we put in/on your houses is issued to us. If for some reason it comes up missing, it gets charged out to us, off of our paychecks!! So I'm sorry but I'm...