First info I asked for! Trust me, I have dealt with them long enough to know. I suggest an email to mailto:Matt.Kliewer@echostar.com. Detail your situation and ask for compensation. Has worked for me in the past. Good luck!

1000.4 installation charge Called back today. An unbelievable wonderful experience. A knowledgable tech support! The 1000.4 comes Monday with no charge, no new committment! I pray the install goes well also.;)

My call for the 1000.4 install: Dish will upgrade for free with a 24 mos. committment. $59.95 without extension of contract. This is for existing customers. Always a surprise as to what you will hear. For now, I will be content with viewing my local HD's with my rooftop antenna. Just not ready...

I have a Dish 1000.2, vip722. I also have an old Direct TV Phillips Sat. dish with single lnb. Am I able to run a wire from it to the 1000.2 to receive the 77 satellite? Would these be compatible or must I use the Dish 300 or 500?

1000.4 installation charge So is it true we are to pay for the 1000.4 to pick up Cincy HD's? Dish rep told me few weeks ago, I would need pay $99.00. Unbelievable, that we have waited more than 2 years past the promised date for Cincy locals, that Dish now expects long time customers to fork...

I'm wondering if ordering the NFL ticket pkg with AAA determines the discounts???

New Subscriber Quote with AAA My call of 7/11/08 new subscriber, AAA member, referral acct: 4 TV setup $74 Premier pkg with NFL Ticket with 24 mo. committment $71.00 w/o locals-not in area but can sign wavier to receive from NY or LA, includes 1HD DVR free, 1 DVR, 2 SD receivers $9.99 HD...

I want to record on tv1(HD) and watch another live show on tv1(HD) as my other tvs are SD. Am I correct in that the setup would be single mode? This is something I change in the modes on the receiver? Should I have the installer set up for 2 tvs and then I can just change the mode to single...

I've read through the posts and I'm still unsure of the 722 dvr capabilities. Is it possible to record off tv1 while watching another channel on same tv1? I have only 1 HD tv in family room that would be used for the 722. Prefer to watch that HD tv and record another channel at same time. Have...

My 811 worked fine before the 3.81. And now with the 3.82 it still has problems. I've tried leaving receiver on 24/7, still loses EPG after viewing OTA for extended time. Only fix is cold reboot. JWC, I think you might be right. I'm still debating what to do here, as far as upgrade, etc., no...

Anyone else still having problems with the latest 3.82 software? The first 2 days with the 3.82, EPG worked fine, no more freezes, smart card errors or loss of info. I was so happy, thought all was fixed, but no, have seen same problems several times now, not as often, but this is still a real...

My second call today to support re the 3.81 software glitch was productive. One month plus 2 weeks without service (their term) credit was given. If told we're working on it, nothing I can do ask for the supervisor.. So I urge you all to make the call. Error 005 (smart card not authorized)...

Exactly what I told the tech, incomplete service, no pay. All 811's get on the phone!

Yep, the 811 is off the charts. I have seen error 005, 332 more times than I care to mention. Black screen, freezes: all this since the 3.81 software. All fine with my guide, even had OTA info, prior to the 3.81. I let it DL local, too; still getting the error. Dish tech says lots of calls on...

Hi to all, had to register today as frustrated with the new software on E's 811 receiver. Trying to learn all I can and am sure I will enjoy the forums.