About a month ago, I upgraded my old 6000 receiver with a VIP211 and have been very happy with this receiver thus far (no HDMI failure yet?) So, I decided to try to get another 211 to replace one of my 811's. Instead of calling a CSR, I e-mailed ceo@echostar.com to see what happens. Explaining...

Mr Ergen, I was very pleased with the upgrade plan you put in place to let us replace our Mpeg2 receivers with new Mpeg4 models. I am however, very concerned with this new direction Dish has decided to take on messing with the quality of your HD broadcast. I have spent a lot of money on HD...

I really can't put all the blame on Dish for this fiasco but here's the scoop. I was scheduled for a 811 install (upgrade some switches) on 5/1/04. Installer was to be here between 12:00-5:00 PM. 5:00 comes around and still no installer. I got on the phone and called Dish C.S. I give the rep my...