...when it first came out though. It did take 10 minutes to order a ppv. Now its in the the 2-5 minute range. While STMS takes about 10 seconds... *Sigh* I really really really think we should all just protest. Everyone working at DTV should send in a Direct From You comment that we want to...

I'm not sure on this, however if the unit has not been exposed to the buggy update that went out and caused this mess, it should be fine anyhow. I had a woman today who had two of them, one had been unplugged for 3 months. I had her put that one in the main tv room until her replacement comes...

Hmm. Yeah I think it was down during the day. I work nights, and everything was working when I came in, till around 1am when it always goes down. We did have a lot of calls to do activations that couldnt be done that morning/afternoon Surprising though, when everything went down last night...

Nah... the camc problems are pretty much over, at least any new activations will be fine. There are still a few accounts messed up from the original ordeal, but any new activations will have no problems as long as the systems are up. The last few nights, everything has gone down at 1am central...

Ah, just as Im about to head in to work. I really wish they would get the systems in check. *sigh*

Ah . That would be normal then. A slight delay, switching between satellites. not all models are affected, but most do that.

Just so you know... If you are having this issue, try the "soft boot" Hold your down arrow (on the receiver) and press power, release both at same time. Receiver will reset, and 75% of the time works fine after this. Try it!

Right. I have only been replacing the ones that are demanding it, since after the software is updated the receivers will be fine, and the only thing DTV is out is shipping costs, since we get the old ones back- and I think DTV makes enough in monthly service costs to cover those few shipping...

Sounds like you might have a loose cable somewhere. Yeah the problem with the camc is with receivers that were activated during the period of time when they were doing the original pegasus migrations. A searching, or slow loading problem would not be related to this issue. Its going to be...

This is happening to everyone with a HNS GAEBOA. No ETA. Its trying to upgrade, over and over and over again. Anyone try to call DTV today? Really high hold times. Because everyone in the country that has this receiver is calling us about it. I've been replacing most of them. THe...

...have no technical training whatsoever. These are the people who send out new access cards because the reciever is searching for satellite.... *shakes head* Anyway. I'm still very annoyed with our systems. Up and down all night. Even Rio. Guess I will be doing more overtime once...

*sigh* Every day, 50% of my calls are invalid transfers. 75% of those invalid transfers come from Mainbank. The earthquake thing was just something going around amongst the supervisors in my center. Who knows what is going on. Who cares. The fact is, the systems are pretty messed up...

lol, yeah. and what they said too ;)

call the technical dept, Im getting thru there right now - on hold, but not a busy signal anyway. you can call the 1-800-531 5000, and when it asks if you see an extension, press 771, and you can listen to the "Please reset your receiver" message. Not sure what the hold time is. "Extremely...

Just keep trying till you get someone that knows how to get around the system ;). Congrats, David! Glad you're up and running!

lol, i hear you. My wrap has been in the 90s the past few days. Its ridiculous. They want us to keep our stats all perfect but they cant get the systems straight. Im so glad I have the weekend off... Last night was bad enough, T2 was in queue till about 15 minutes to 2am. It usually...

...it. It seems to be better now, although Im still going to use billing as long as its available, when its working. Its crazy because billing *was* the most dependable system we had. And now they are wanting to take it away. This is going to be really annoying when its gone, and our...

which one?

Ask for a time w/o service credit. THey will probably offer you a few dollars (depending on your subscription and how long you didnt recieve services), or a month or two of free showtime at your choosing. Id actually call the technical dept. We can do everything there that they can do in...

As long as you have the correct cables (RG-6) I had a bad experience with E* a few years back. They installed us with RG-59 (Yes they actually ran these cables, they took out the pre-existing RG-6 that we had from directv from before because he said it was required to remove ALL existing DTV...

...but yesterday I was ordering ppv and activating cards, sending authorizations and everything just fine. Any reps that already have the 2.3 logins *should* be able to still process these requests, unless there is a serious problem. I wonder if everyone realizes we can use the 2.3 now even...

Oh... Elf... the memo is in the customer affecting issues section of our um... top secret information thingy ;) Click on the CAI flag up top, then Equipment. First link. =)

Yeah... I had one guy on the phone tonight that I couldnt fix. Basically I could have fixed it, had the idiots in the billing department not decided they were tech support and messed his account up again. I sent him a new card for that reciever, and ended up giving him a 50 dollar credit to go...

...the fact that its snowing. Most. Some are just out and out insisting that snow does not ever mess anything up. Ever. Anyway, the ones that *do* understand the snow, are pissed because the first person couldnt just tell them that, and instead wasted a half hour of their time to sit on hold...

I was actually able to fix one of the 711-726 problems today. This only works if the affected card is NOT the primary. I had originally set up the pending card as a Sony Sat T60, and got the message to change from 711 to 726. Frustrated, I started messing with the mirroring flags. His...