Thank you, zippyfrog and KAB! I was actually in the "Support" section last night, but apparently I never clicked the "Services" sub-category. I'll make sure to remember this going forward. Have a great day!

UPDATE! I should have known....Google is my friend. A simple search there for "DISH Channel Guide" gave me a direct link to the downloads. God forbid DISH would actually place an easy-to-find link somewhere obvious on their website...especially for current customers while logged in to their...

Just logged in for the first time since the breach and pretty much everything looked good in my "account" section. I did notice that I had no rental certificates remaining, but the two I had prior to the breach would have expired on Mar. 9th and I had no way to utilize them without being able...

I have Auto-Pay and Paperless Billing set up and today I received a paper statement in the mail showing that my Auto Pay will be charged to my credit card as usual on 3/21. With all the other problems they're going through right now, I thought it was a decent gesture to send out the paper...

I'm not sure I fully understand. So this would be due to a specific content provider/network/station actually transmitting in 4K? I guess I'm just not that well informed on the whole 4K technology.

Thank you for the input!

Hi folks. Apologies in advance for asking several questions in one post, but they all pertain to my decision to finally leave the dark ages and upgrade to DISH’s latest equipment. I currently lease a VIP 722 and VIP 622 and own a 211K. I’d like to upgrade to the Hopper 3 setup…here are my...

Well....Day 2 with the new (refurb) 722 receiver and all seems to be working OK. Signal strength is: 129 - 52, 119 - 64 & 110 - 78...all on transponder 17. Also, the new receiver seems to be quite a bit more "snappy" and responsive. Who knows...maybe things were simply "wearing out"...

LOL! I was wondering about the inbred switch. Wasn't sure if it was onboard or some new technology I didn't know about!:p Seriously though, thank you all for the helpful information. I'll update this thread after I install the new receiver tomorrow.

Thanks for the info guys. Yep....I do indeed have that molded unit with the 3 "eyes". I was under the impression that each eye was a separate LNB. Well, I guess I'll wait and see what the new receiver does for me. If it doesn't cure the problem, I'll call out a tech. But my original...

I'll definitely give that a try dare2be. On another note, referring to what HipKat mentioned above....I'll admit I don't know exactly what a "diplexer" is or where it might be found in my system. I have a Dish "separator" behind my receiver, and those connections are obviously dry and they are...

Wow....dare2be....if what you say is true, that could VERY WELL be my problem! The last two times this has happened were the last two Sunday evenings when I happened to be recording a program from the PBS affiliate in Milwaukee. This particular channel is in fact a low signal strength channel...

Thanks HipKat. I'll have to check everything that I can before calling out the tech again. One other quick question....in DISH's instructions for connecting a replacement receiver, they make no mention of removing the smart card from the old receiver and inserting it into the replacement unit...

A few weeks ago, I started having signal strength issues with my main receiver...a VIP722. It seemed that whenever I'd exit watching a DVR recording and go directly to "Live TV", I'd get a complete signal loss error message. I'd reboot, and sometimes this would remedy the problem for a while...

I just called Dish with the intent of canceling. I have other options locally and frankly, the latest mess with HBO was my "final straw". The rep told me that over my 13 year subscriber history, I had built up some sort of "loyalty credits" that would now allow me to have either $35 per month...